FAQs:

1. Can’t log in
2. My macros didn’t arrive
3. Problems with my Tracker/Google Docs
4.  “Can’t access all modules”
5. My ebook/product didn’t arrive!
6. I would like to cancel my subscription
7. My question isn’t listed

Unable to log in to members area:

To save you time, we’ve ensured login and password issues can all be managed as a self-service:

1. Ensure you are using the same email address that you purchased with. 99% of the time, access problems are due to registering with multiple email addresses
2. Try in a desktop/laptop browser, not a mobile device.
3. Refresh your browser cookies / clear history
4. Reset your password via ‘forgot password‘ link
5. If you are seeing ’email not recognised’, register with the email address you purchased with.

Problems with my Tracker/Google Docs

Unfortunately this is usually out of our control and something you’d need to take up with Google.

I can’t access all modules

Next, make sure you’ve checked your junk folder when you purchased: click the signup link included and register with the SAME email address that you purchased with, and your modules should appear.

Products: If you did NOT receive that email, click here.

Make sure to whitelist our email address:

Modules are time-released so you can pace your way through the course and go through the assignments for each week in chronological order.

FAQs are visible from day 1.

If you are struggling to view the content on your phone, click here

My Macros didn’t arrive!

Make sure to check your junk folder. If you still can’t see them, you’ll need to use an alternative email address.

My Ebook/product/module didn’t arrive 

Sometimes after you buy, the email with your product can go to the junk folder – if you still can’t find the email, register here with the same email address that is associated with your payment profile:

Click for the Propane Protocol, Faster Fat Loss or V-taper Products

Click for PropaneBusiness products

Once you’ve registered, your purchase can be accessed immediately in the members area.

Can’t download? – Our products are saved as .zip files. So if you’re using a smartphone, you’ll need an app to handle this, otherwise you will need to download the ebook on a computer.

We hope you enjoy our programs! 

I would like to cancel my subscription

We work hard to make the program the best it can be – if there’s anything we could do to have improved the service for you, we’d love to know.

If you’ve just not been able to get the program to work for you, then we’d like to offer you a free month and a free call to help with any strategies to fit in your diet/training around work commitments, no obligation. 

You can book in your call here ☎️

If you still want to cancel, fill in the form below and we’ll action this immediately. Please use the same email address attached to your payment profile so we can find your account.

Click for cancellation form

My question isn’t listed

If your question isn’t listed, send us an email.